Why am I being asked for a product key during my trial?

When you install a Pixellu SmartAlbums 2 trial onto your computer, you should only need an email address to activate the trial. If you are being asked for a product key during activation, this means that the trial has expired on your machine. 

There are two possible reasons why you may be asked to enter a product key while activating your SmartAlbums trial:

1. The trial has already been completed

If a SmartAlbums trial has been activated on your machine in the past and the 14-day limit has been reached, a SmartAlbums product key will be required to access the software. A product key can be purchased from our website here and can be used to activate the full version of the software. 

If you have downloaded the trial before and were not able to fully test SmartAlbums during the 14-day period, you may install the trial on a new computer to try the software again. 

2. The trial has expired early

In some cases, a SmartAlbums trial can expire before the 14-day period has been completed. If your trial has expired early, please email our Customer Support team at support@smartalbums.com. We'd love to help you reset the trial!

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