How to record a screen video
Our support team may request that you record a screen video while troubleshooting an issue with you. Depending on the platform that you're using, you can learn how to record a screen video below.
Mac
If you are using a Mac, you can use the QuickTime application to record a video of your screen. This application is pre-installed on your computer and instructions on how to use it can be found here.
Windows
We can suggest using Apowersoft's
Free Online Screen Recorder to record a screen video if you're on Windows. Just in case, you can see how this service works
here.
Helpful Tip: Once recorded, your video can be uploaded to WeTransfer for easy sharing with us. This service is completely free to use.